Crate Expectations
Crate Expectations FAQ
How do I pay?
Each service has its own secure checkout link. It's separate from the record basket, so there's no postage or address step.
When do I send photos?
Only after payment. You'll get a photo submission link tied to your order reference.
What photos do you need?
Straight-on, well-lit shots of the sleeve front and back, both labels, and every mark and seam — at least 1,200 pixels on the longest side. No stock images.
How long does it take?
Result within 3 working days of receiving your photo set.
What if my photos are unclear?
If the submitted photos are not clear enough to grade or authenticate, no follow-up will be requested and no refund is due — the order is closed against the best grade that can reasonably be given from what was supplied. Re-submission is treated and priced as a new order.
Do I need to post my record?
No. Every Crate Expectations service works from photos. Nothing is posted.
How do I get the guide?
It's a digital PDF. The download link appears on the payment confirmation page and is emailed to you.
How much is a full collection valuation?
Collections are quoted individually. Send an enquiry from the Collections page and we'll reply with a quote.
Can I get a refund?
Photo services are refunded if we fail to deliver or the result is materially wrong against your photos. The guide is non-refundable once downloaded unless the file is faulty. See the Refunds policy.
What do you do with my photos?
We use them only to produce your result. We never publish or sell them. See the Privacy policy.
Still stuck? See how it works, Terms, Refunds or contact us.