Returns & Refunds

60 days to return a record

If you're not happy with a record, you have 60 days from delivery to return it. Please message us first so we can arrange the return. Records must come back in the same condition they were sent.

Change of mind

For change-of-mind returns, you pay the return postage, and the original postage is not refunded.

Faulty, damaged in transit or not as described

If a record is faulty, damaged in transit or not as described, we cover it, including the return postage. For damage in transit, please photograph the parcel and the record before contacting us so we can claim with the courier.

Refunds

Once we have received and checked the returned record, we refund you to your original payment method.

How to start a return

Email chris@wholelottavinyl.co.uk or call 07517 214483 with your order reference (it starts with WLV-).

Returns address:
Chris Faulkes trading as WholelottaVinyl
33 Lichfield Lane, Mansfield, Nottinghamshire, NG18 4RB

Your statutory rights

This policy does not affect your statutory rights. See our Terms of Sale for your 14-day right to cancel and the full terms.