Shipping & Returns

You choose the courier

There's no flat postage fee. At checkout you enter your delivery address and we show live tracked services with their price and delivery estimate — you pick the one that suits you. Prices are worked out from the weight and size of your parcel, so a single 7" costs less to send than a box of LPs, and adding records to one order is far cheaper than ordering separately.

We work on 250g per record plus 200g of packaging when quoting, unless a record's actual weight is heavier.

UK services you'll see

Typical prices for a single record. The exact figure is quoted live at checkout for your basket and postcode.

UK orders placed before 2pm Monday–Friday usually go out the next working day. Cheapest tracked option currently starts at £3.15.

International

We ship worldwide. Enter your address at checkout and we'll quote tracked international services for your parcel's weight — again, you choose. Most international orders arrive within 7–21 days depending on destination and customs.

If no service can be quoted automatically for your country, pick your country at checkout and we'll work out the exact tracked postage and email you a secure Stripe invoice within one working day. The records are held for you until you pay.

Customs, duties & import tax

International orders may be subject to customs duties, import taxes, or handling fees charged by your country on arrival. These are the buyer's responsibility and are not included in the item price or postage.

Packaging

Records are sleeved in fresh poly-lined inners (when needed) and shipped in rigid LP mailers. We pack the way we'd want to receive a record.

Grading

We grade by the Goldmine standard. Any sleeve or media flaws beyond the listed grade are noted in the record description. If a record arrives below the grade described, get in touch and we'll make it right.

Returns

If you're not happy with a record, message us within 60 days of delivery and we'll arrange a return. Records must come back in the same condition they were sent. Once we have the record back we'll refund the purchase price. Original and return postage are not refundable for change-of-mind returns.

Damage in transit is rare but does happen — please photograph the parcel and the damaged record before contacting us so we can claim with the courier.