Crate Expectations refunds

1. Existing records policy

The existing WholeLottaVinyl records policy is unchanged. Records remain subject to the existing 60-day returns policy published on our shipping & returns page. This policy does not replace or amend it.

2. Photo services

We will refund a photo service if we fail to deliver it, or if the result is materially wrong against the photographs supplied. A service is not refundable once the grade has been issued, except where the result is materially wrong against the supplied photos.

Unclear photos are not refundable. If the submitted photos are not clear enough to grade or authenticate, no follow-up will be requested and no refund is due — the order is closed against the best grade that can reasonably be given from what was supplied. Re-submission is treated and priced as a new order. See Photo Guidance.

3. Digital guide

The Guide is non-refundable once the download has begun, because it is digital content supplied immediately. We will refund the Guide if the file is faulty or the download link never arrives.

4. How to claim

Email chris@wholelottavinyl.co.uk with your name, order reference, the service bought and a short description of the problem. Do not send payment-card details. We will acknowledge the claim within 2 working days and provide a decision or update within 10 working days. Approved refunds are made through the original payment method where possible.

5. Collection enquiries

A collection enquiry is not a paid service until a scope and price have been agreed. If a paid collection service is agreed later, its refund terms will be confirmed with the quote.